What We Collect and Why It Matters
When you open an account, we collect the information you provide directly — your name, email address, phone number, and date of birth. If you fund your account via bKash, Nagad, or Rocket, we also record transaction references and wallet identifiers to verify payments and process
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withdrawals. We do not store your mobile wallet PIN or full payment credentials; that authentication stays between you and your wallet provider. We collect device and session data automatically — your IP address, browser type, and pages visited — to keep your account secure and detect
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unusual login activity. If you contact our support team, that conversation history is retained so we can follow up accurately. We hold your data only as long as your account is active or as required by applicable law in your jurisdiction. You can ask us to
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correct inaccurate details or request deletion of non-essential data at any time. Availability of certain account features depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.